Hi
@goconnor I also want to allow readers to leave a comment when they rate a knowledge base article. How to activate this feature?
Regards
Florent
@goconnor I’m super keen for this in my business.
This idea is essentially the additional features requested but not yet implemented from this ‘delivered’ idea: https://community.hubspot.com/t5/HubSpot-Ideas/Allow-visitor-to-submit-feedback-on-Knowledge-Base-articles/idi-p/193016
Awesome idea. Is great for community driven companies.
Hi HubSpot Community,
My name is Joe, I’m the Ideas Forum Manager. I’ve been in contact with the HubSpot product team about this Idea, and I wanted to provide a quick update.
We appreciate all the feedback you’ve shared here to help our team evaluate this feature request. However, at this time, this functionality is not something our team is planning to build into HubSpot. This is certainly subject to change in the future, so feel free to leave feedback if you’d like. We’ll update this thread if our plans change.
Best,
Joe
Ideas Forum Manager
I agress. If we want to delight costumers, we must be able to improve on the go. If an article is unhelpful and they just leave an email, we lose the feedback when it’s fresh in their mind.
Hey Joe
Thanks for the update,
Disappointing to hear that this functionality is not something in any plans present or future. I would have thought it was pretty simple and easy to implement. It’s literally just a textbox.
Expected a bit more HS.
Rob Reynolds
At present we do not allow our customers to ‘turn off’ the option to gather email addresses from those who select ‘was this article helpful- no’ in the knowledge base feedback forms. It would be helpful to give our customers the option to turn this off
I just encountered this today, my team was unaware that the knowledge base feedback asked for their email. We would definitely consider turning the asking for their email off if we could.
The “was this helpful” section comes standard and cant be edited in any way - we would like to be able to remove this all together or edit it and make it look like our CI.
We use some KB articles internally - so the “was this helpful” functionality doesnt help us but the unbranded section doesnt suit our CI and doesnt look right for customers either.
Agree with this. I would prefer to use one of the feedback surveys as a popup at the end of the article. Or, even better if the KB feedback question asked a follow-up so users could expand on their negative or positive rating. Right now, just knowing that someone found the article unhelpful doesn’t help me improve the content.
We would also like the option to remove HubSpot’s feedback functionality
I don’t need to turn this feature off, but disable the email field.
Where does the email / data go? 
We need to turn this of, replace it with an custom feedback or we need this:
https://community.hubspot.com/t5/HubSpot-Ideas/Allow-Specific-Feedback-on-Knowledge-Base-Articles/idc-p/658180#M116692
Otherwise, it’s not helpful and kinda laughable.
What benefit is there in knowing the yes/no rating of a article? 
How many upvotes does a feature request need to be considered?
We were getting tons of JUNK unassigned Contact records from KB Feedback submissions. I think most are spam/bots.
I’m looking through the source/theme editor now, trying to find where to mark the #ka-feedback-form visibility = false. Has anyone figured this out as a workaround? I can’t believe HubSpot doesn’t allow you to disable this feature!
This feature is invaluable in knowing exactly why a user found the article unhelpful. Also, HS at least has canned options available when you vote no and if it can be available on HS’s articles, it should be available for our articles. Like @RobRAdcore said “It’s literally just a textbox” - not hard to implement at all.
The Helpful Rating for the Knowledge Base is a great idea. However, why not take it to the next step and add a comment box for those users who want to provide context around their rating.
Thanks!
At the end of each support article, I would like the ability to provide users with a comment box so they may explain why they selected an “Unhelpful” rating.
Agree with this 100% Our team has identified a need for open ended commenting that allows us to tie that feedback to contacts, so that we may follow up with email and other communication.