It would be great if we could see the contact information for the users who rate knowledge base articles helpful/unhelpful so that we can follow up with them to provide more help and answer their questions.
True, for us this feature will also be very useful.
Aside from contact info, it would be good if it asked for more info after they select “no,” similar to Hubspot’s articles
It would be very useful for us too. So far, we have been able to create a cross-object report only.
We need this too! The helpful/unhelpful rating is of no use till we can’t get feedback on what the issue was
I’d also appreciate this!
This would be really useful and time saving!