Can ask the question: "Was this article helpful?" and have Yes/No voting buttons.
No vote would open a basic form for getting more info. Paragraph text for "How can we improve this article?" and email (optional).
In Service Hub, we should see this feedback in the dashboard and on each article page too.
Currently, this information is added to the contact timeline of the contact that submitted the article feedback. We are currently exploring giving users the ability to easily see what customers left feedback on each article and also allowing the customer to give more information when they indicate that the article was unhelpful.
If you had this functionality could you see yourself actioning all of the feedback that you receive?
This feature is now in Beta. Please PM me with your hub id if you would like access to this feature
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