Hello,
I logged into hubspot today to manage my website and there is all of a sudden a super admin on the account and I have lost all permission to manage my website. Previously my account was the main admin, I can’t locate the possible email of the super admin of the website.
Several questions around this, but let’s start with this:
- Check with your internal team – Often, another team member or IT administrator could have or may have added themselves (or someone else) as a Super Admin.
- Use the account activity log – If you still have some access, you can review the account’s activity history to see when and by whom changes were made.
- Contact HubSpot Support – If you cannot identify the new Super Admin and you no longer have the necessary access, please reach out directly to HubSpot Support through your portal or by calling +1 857-829-5060 so they can help you investigate further