Adding domain using tracking code problem

Hi,

I have added the hubspot tracking code and its working fine with the online chat, but Im trying to set up the cookies banner with the same code and although its on my site I cannot add my domain papyrusgrpup.co.uk to the cookies tab. (please see error in picture attached)

Any help would be much appreciated.

Thanks

Hi @PStopford,

Thank you for reaching out to the Community!

I wanted to tag in a couple of subject matter experts to see if they have any input on this matter:

Hi @Sjardo, @Phil_Vallender, @mtruss, do you have any advice for @PStopford? Thanks!

Cheers
Mia, Community Team

Hey, have you added a Primary Domain to HubSpot, is this Domain the same as where you’re trying to add a Cookie banner?

Hi, yes I have added the tracking code to papyrusgroup.co.uk and I am already using the online chat using it… and I have added it to the

Reports & Analytics Tracking (please see picture)