Action needed: Remove primary Hubspot (system) domains

Marketing & Content Hub Blog, Website & Page Publishing
1

Hi,

We downgrade our account to free plan and received the email notifications. It notified us to head to “Domains & URLs” and remove the domains. However, we didn’t connect to any domains. What should I suppose to do if there’s no domains connected? We only used Hubspot to send emails for marketing before. Can I just ignore the notification?

2

Hi @hayato-yu,

This might be referring to the email sending domain. Could you share a screenshot of the notice?

Connecting your email sending domain lets you send emails from your own as opposed to a HubSpot sending domain: Manage your email authentication

Best regards!

3

Hi Karsten,

I received the notification by email. It’s the screenshot below.

hayatoyu_0-1672210523840.png
hayatoyu_0-1672210523840.png1920×1031 184 KB

And I checked our settings under Website > Domains & URLs. There’s no domains there.

hayatoyu_1-1672210756796.png
hayatoyu_1-1672210756796.png1920×1020 182 KB

What could we do now?

4

Hi @hayato-yu,

The email (screenshot 1) is referring to the email domain, like I had assumed in my earlier reply. Here’s how you can find the settings: Manage your email authentication

Best regards!

5

So it means that if you want to continue sending emails with your own email address from Outlook you do not need to change anything, right?