Help Needed with HubSpot Domain Removal

Developer Support APIs & Integrations
1

Hi community,

I received an email saying that my HubSpot free plan no longer supports primary HubSpot (system) domains. I need to remove these domains by Nov 24, 2024, or they’ll be removed automatically.

Since I only have one domain, I’m unsure what steps to take next. Can anyone offer advice on how to handle this?

Thanks for your help!

Best,

2

Hey, @07468 :waving_hand: I found a few matching support tickets for this one. You didn’t specify whether this is related to a knowledge base or email sending domain, for example, but the process should be the same. Here are the steps I found for tracking down for what and where this system domain is connected:

  • Navigate to Settings > Website > Domains and URLs
  • Under the Domains tab, scroll to Advanced Options and toggle down.
  • Enable the Display system domains toggle.
  • Now scroll back up, and see the HubSpot system domain connected to the primary [YOUR_CONTENT_TYPE] domain.
  • Either disconnect this domain entirely or leave it connected for it to auto-disconnect 90 days later.

Please let me know if this helps track it down.

Talk soon! — Jaycee