I am the primary contact on our Hubspot account, but when I log in, our account is completely empty, and I don’t even have access to areas like Reporting and Billing. The strange thing is, when other people log in, the account appears as normal, with all contacts in place. I’ve tried logging out and back in, clearing my cache, and even trying different computers. I’m not seeing any errors, or any indication in the dashbaord anything’s wrong. Another user tried to change my permissions and nothing changed. I’m not sure what else I can try, any advice would be appreciated.
Hi @MGovil,
Which user permissions exactly were granted to you? Especially lower permissions match what you’re describing. If sooneone could make you a super admin, that would help with troubleshooting (Keep in mind tact permission changes take a few minutes before the apply.)
Can you also confirm that you’re not accidentally accessing another account? Manage multiple HubSpot accounts
Best regards