We're sorry, you have no accounts!

Smart CRM & Sales Hub Account & Settings
1

Hi, i created a Hubspot account last week and was able to navigate around my account and also created an email template etc and uploaded a contact list. However, i have tried to access my account and an error message appears saying ‘We’re sorry, you have no accounts’.

I have clicked the link from the progonal verification email i received alst week when setting up the account, and it takes me to the site, and then asks me to cxreate an account, but when i enter my email to create a new one, it says i already have an account! Very bizzare!

Does anyone have a solution for this?

2

@BranndMarketing This is strange, but there are a few things you can try to resolve the issue:

  1. Clear your browser cache and cookies and try to access your account again.
  2. Try accessing your account using a different web browser or incognito mode.
  3. If the above steps don’t work, you can try resetting your password by clicking the “Forgot password?” link on the login page.
  4. If you still can’t access your account, you can reach out to the Hubspot support team for assistance. They will be able to help you resolve the issue and regain access to your account.

If you have any additional information about the issue, it might be helpful to include it when you reach out to the support team.

3

Thanks for the suggestions.

I have tried all of these steps and it still shows no accounts. I clicke re set the password, it sent me a link by email, i re set password but when i tried to log in again it says no accounts!

4

Also, i had only signed up for the Free Account which states i cant reach out to the support team! Is there another way to do this?

5

I can feel yoir pain let me tag some great people of community managers might be they can help you.

@TitiCuisset ,@kvlschaefer can you please help here to get this user to enter in the right portal.

6

Thank you for your help!

7

Hi everyone!

Thanks for helping @SNigam and for bringing this to our attention :slightly_smiling_face:

@BranndMarketing - Can I have you please go through these steps on this help article? if you’re still unable to log in can you please fill out this can’t log into my account form?

This form is open to free users as well :slightly_smiling_face:

Once the form is submitted, a member of the HubSpot Technical support team will be in touch!

Thank you,

Kristen