We have experienced issues where tasks are auto-completing when an email is sent, even though the send button on the email says ‘email and create ticket’ and says nothing about ‘email and close task’ . This is causing tasks that are not yet completed to ‘vanish’, incomplete. Really, the wording on that send button should remain as it was before helpdesk, and should say ‘send and complete task’. Additionally, it would be great to be able to set this behaviour at queue level and/or agent level, which is a feature offered when using the Sales Workspace.