Records of calls are saved and can be viewed on the contact record under Activity. However, it would also be very useful to have the option to include call logs in the Activity Feed. We do most of our business via phone and were getting more diligent about logging the calls in HubSpot. It would be nice to be able to include these calls in the Activity Feed.
Im surprised this is not an option already. Want to go to activity and see calls my team is making.
It would be really useful to have the calls in the active feed. Other than going to each contact. It makes it tough to see that.
I find this immensly frustrating that I don’t have a consolidated feed of the activities.
I know they want us to create a new Task each time but that’s not efficient for the team.
They need to register the Call because we track calls and use the report on Calls as a KPI.
If the Call is not answered, it would be better for the Task to remain pending and overdue so we can see how long it’s taken to get through to the prospect over the phone.
@hubspot Please fix this!!!
As an Ops manager, I just want to run down the new contact lists and see all activity in one feed and how overdue a Task is.