Hello HS community! Our team has been setting up our Customer Agent to provide 24 hour support for customers and I was curious: what best practices your team have found? Here are some of our findings: Utilize a knowledge base to ground read more

Good afternoon everyone, I work for Trivia Nation, a FL based trivia company that hosts over 150 weekly trivia/game shows across the state with approximately 125 hosts. We are wanting to streamline our player registration process by digiti read more

Hello Support Team, I am a little confused about your plugin. I mean, is there any way for HubSpot to automatically send me an email notification when somebody try to get in touch with me via Livechat? The plugin is now on my WordPress website. read more

I want to create a chat flow where when a customer is trying to get in contact with one of the salespeople from the list I have given them, an email alerting that salesperson is sent out stating that someone is trying to reach out to them. I do not read more

I manage multiple different companies, each with their own account, under one login/email. Is it possible to receive alerts for website chat notifications between multiple companies if my main username email is tied to all of them? Within the H read more

Greetings, my company has been using Hubspot for about four years without any major issues. We have an automatic chatflow with three bot prompts to gather a person's email, name, and problem before creating a ticket. This chatflow has been working read more

Hi I am trying to create a chatbot for our website through Hubspot and I am a little stuck. I have two main issues at present. 1. Please could you someone explain how I can create an action that prompts a visitor to enter an order number, in read more

If you've ever been asked "are you a bot?" you know that customers in today's society can be skeptical about chatbots. Whether online, through email, or maybe even on the phone, consumers want to know whether you're real or not. We also know, howeve read more