The issue you are describing is that there is no synchronization between HubSpot Conversations and Outlook. This means that when you answer an email in HubSpot, it will still be marked as unread in Outlook. This can be a problem if you want to keep your email inbox clean and organized.
There are a few solutions to this issue. One solution is to use the HubSpot Outlook extension. This extension will sync your HubSpot Conversations inbox with Outlook, so that you can see all of your conversations in one place. However, you mentioned that you already use several workflows that automatically move emails to subfolders in Outlook. If you use the HubSpot Outlook extension, you will lose these workflows.
Another solution is to use a third-party email synchronization tool. There are a number of these tools available, such as Mailbird and Boomerang. These tools will sync your HubSpot Conversations inbox with Outlook, and they will also allow you to create custom workflows.
The best solution for you will depend on your specific needs. If you want to keep your existing workflows, then you will need to use a third-party email synchronization tool. If you are willing to give up your workflows, then you can use the HubSpot Outlook extension.
Here are some links to third-party email synchronization tools that you can consider:
- Mailbird: https://mailbird.com/
- Boomerang: https://www.boomeranggmail.com/
- Elastic Email: https://www.elasticemail.com/
- Zapier: https://zapier.com/
I hope this helps!