We just connected our O365 mailbox to the hubspot channel and it pulled in the emails just fine. However syncing is not working (ie: when I delete an email on the O365 mailbox it doesn’t reflect in the Conversations Inbox - the mail item still exists). This means we always have to delete emails off both platforms manually which is absolutely annoying.
Hey @pradeep-balaji, thank you for posting in our Community!
Please note: due to the significant changes introduced by Microsoft as part of the new Outlook for Windows, HubSpot will no longer develop new functionality for the HubSpot Sales Outlook desktop add-in. The desktop add-in will remain supported, but it’s highly recommended that you instead activate the HubSpot Sales web add-in. Learn more in this HubSpot Community post.
Can you please confirm what version you are currently using? The more information, screenshots, and details you can provide, the better I can advise on the next steps.
Thank you,
Pam