Hi there, I would like to set up a Support form on our website without it creating a contact if the email is unknown after submiting the form. Cannot seem to find how to set it up… Any kind of help would be very appreciated :slightly_smiling_face: Thanks !

Hi @MDerrien When we create a form, we get the option to make the fields as mandatory or not mandatory. If you don’t want a contact without email address after filling the form you can simple make the email mandatory. [image (10).png] Please mark it as solved if you like the solution Thank you!

@karstenkoehler Thanks, that solved my question too! But now, I’m adding a dropdown to a non-connected form, and I can only edit the two default options that come with it. Do you know how I can add more options to the dropdown (it’s not like I can edit a property to have more options)?

Support forms without creating Contact

Service Tickets & Conversations

karstenkoehler February 7, 2023, 1:21pm 2

Hi @MDerrien,

If you remove all contact properties from the form, HubSpot should only create a ticket. See this right sidebar that pops open when you publish a form without contact properties:

Let me know if you have any follow-up questions.

Best regards!

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Support forms without creating Contact

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