Multiple Chats

[AAbu-Farha]

Hi,

When I previously used HubSpot for sales and marketing, I set up a chatflow on our website (maqsam.com) to handle common visitor questions.

We’re now migrating our service team to HubSpot and want to add a separate chat experience on our platform (portal.maqsam.com), allowing existing clients to contact our support team for requests, issues, and inquiries.

It seems that HubSpot allows only one tracking code to be installed. Given this limitation, how can we support having chats on both domains?

[karstenkoehler · Accepted solution]

Hi @AAbu-Farha,

You can create multiple chats and specify which pages they should appear on via targeting: https://knowledge.hubspot.com/chatflows/create-a-live-chat#set-up-your-targeting-rules

This can all be done with one tracking code.

If you have multiple tracking codes from different portals, correct, that's not an expected setup and I'm not sure it'll work.

Best regards

[AAbu-Farha]

@karstenkoehler So, basically, you're saying I can use the same tracking code for 2 different domains?

[karstenkoehler · Accepted solution]

@AAbu-Farha you won't be able to distinguish the domains in the traffic analytics of HubSpot, but yes, you can use the tracking code on multiple domains.

[karstenkoehler · Accepted solution]

Hi @AAbu-Farha,

You can create multiple chats and specify which pages they should appear on via targeting: https://knowledge.hubspot.com/chatflows/create-a-live-chat#set-up-your-targeting-rules

This can all be done with one tracking code.

If you have multiple tracking codes from different portals, correct, that's not an expected setup and I'm not sure it'll work.

Best regards