Multiple chatflows into one inbox

Service Hub Tips, Tricks & Best Practices
1

Hi,
Can we use multial chatflows from different domains with one inbox ? For example we have multipal websites e.g abc.uk , xyx.uk and def.com , Can we manage chatlfows from all these in one inbox ?

Can we simple add same chat trackng code on all websites ?

2

Hi @Rajoka,

As long as all of these domains have the same tracking code installed, yes: Connect channels to the conversations inbox

Best regards

3

Hi @karstenkoehler . Thanks for your kind response. Can we setup different chatflow on each website ? For example a chatbot one and a chatflow on the other ?

4

Hi @Rajoka,

Yes, you can create multiple chatflows and specify where they should be live via targeting rules: Understand targeting rules in CTAs and chatflows

Best regards!

5

Hi @karstenkoehler Thank you very much for your swift response. You are truly a star.

6

Happy to assist @Rajoka! If my replies helped you, you can help me by scrolling up and accepting my replies as solutions. I’d appreciate it!