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Email Notifications for User submitted ticket

New Contributor

Im using free version of crm and am a one man operation. Is there a way to get email notications when customers fill out a ticket form that is embedded on my website? 

 

I know how to set up the email submission for normal forms, but the ticket form is different.

 

Please help.

v/r

7 Replies 7
Regular Contributor

Hi @aaskren,

 

It seems like you are using an embedded code of the form on the website page, are you using HubSpot or another platform for hosting this page?

 

Untitled1.png

 

If it is HubSpot pages, then you need to use form mention in the section “Create tickets using the support form in your tickets settings” to create ticket form.
https://knowledge.hubspot.com/articles/kcs_article/tickets/create-tickets

and use that form in the required page instead of embedded code, later you simply need to edit that page and select form module, you find follow-up email option there.

 

image_O8.png

 

If your problem is resolved, marked it as Solved.

You can also email us for further assistance.

 

Thank you.

 

TRooInbound Team
Hubspot COS/CMS Development Agency
w: https://www.trooinbound.com | e: hello@trooinbound.com

 

New Member

This is definitely a problem - I've setup the form so users can create new tickets, but I don't receive any sort of notification when a new ticket is created. There is not anywhere in the options to add an email upon submission, etc.

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0 Upvotes
New Contributor

I too have the same issue.

When I embed the support form code onto my external website, it works, and when a user completes a form, a ticket is automatically generated in HubSpot ... that's great!

What is not great is that I do not receive an email notifying me that a ticket has been submitted, nor do I receive any desktop or chrome notifications.  Even if I assign the ticket to myself, I do not receive any notifications.  If I use the direct URL link for the support tickets form and submit a ticket, same issue, no notification.

 

My website does have the tracking code installed and my other non-hubspot forms are sending notifications properly.  Only the support ticket form provided by HubSpot is not sending a notification.

Bottom line:  I don't receive notifications when a new ticket is created.

New Member

I just want to add that I also do not receive any notification when a new ticket is created.  However, the agent that the ticket gets assigned to receives a notification letting them know. 

 

My company is evaluating this platform and this will be a deal breaker if we can't be notified when a new ticket is created via a web form on our company's website.

 

 

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0 Upvotes
New Contributor

I have found a workaround for this issue that works:

 

Zapier integration to send a notification email when a ticket is created. 

 

It solved this problem for me.

Occasional Contributor

Zapier is for every shortcoming a good workaround, but that is a basic functionality HubSpot needs to integrate if they want to leave a mark between all the other Support solutions which are more widely adopted such as Zendesk, etc.

 

Upvote for the problem.

Occasional Contributor

I agree.

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0 Upvotes