We are searching for a WhatsApp integration with Hubspot. We were taking a look at WhatsHub but it seems it only allows one computer/user to be concurrently connected to a phone device/number. What we would really need is to have only one business account/number and for different agents to use the same business account to speak with several users, and have everything stored in our contact record in HubSpot. Do you know which Whatsapp integration could work taking that into account?
Just a heads up for anyone thinking of connecting their WhatsApp for Business account to HubSpot. If you do this, you will lose all WhatsApp voice communications. Even though your customers were able to call the number before the integration, after the integration, they can't.
HubSpot does a p*ss poor job of mentioning this, but apparently, it is a limitation of the WhatsApp Cloud API.