Knowledge base chatbot

HOstrowski · ‎Nov 22, 2022

What is the algorithm for searching on an article in the Knowledge base or returning articles based on keywords in a chatbot? What has the most weight: on the article title, subtitle, body, category or subcategory, or tags?

TiphaineCuisset · ‎Nov 23, 2022

Hi @HOstrowski

Thank you for reaching out! I had a look and the algorithm looks at:

1.Title
2.Subheading (i.e. description)
3.Tags
4.Article content

Articles with more views may rank higher in the returned search results.

Hope that helps.
Have a lovely day,
Tiphaine.

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