Nov 22, 2022 11:21 AM
What is the algorithm for searching on an article in the Knowledge base or returning articles based on keywords in a chatbot? What has the most weight: on the article title, subtitle, body, category or subcategory, or tags?
Nov 23, 2022 3:24 AM
Thank you for reaching out! I had a look and the algorithm looks at:
2.Subheading (i.e. description)
Articles with more views may rank higher in the returned search results.
Hope that helps.
Have a lovely day,
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Nov 23, 2022 3:32 PM
This is a great list, @TiphaineCuisset - thank you!
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