I am please to announce that Shared Task Queues are now live to all Sales and Service Professional & Enterprise users.
In a previous post, we mentioned one of the challenges of solving the problem outlined in this original post: tasks created through workflows can be assigned dynamically to the enrolled contact's owner, but each owner has different queues because task queues are user specific.
We built a way for workflow users tocreate and share task queueswith other users inside of Tasks.After creating a shared task queue, you'll be able to assign tasks to this shared queue via the task action in workflows.
This shared task queues functionality is now live, which is our broader solution to the problem of assigning tasks to queues via workflows where tasks can be assigned dynamically.
With Sales or Service Professional or higher, you can now create and share task queues right from the tasks app in your HubSpot account. You can then use workflows (or sequences) to create tasks automatically and assign those tasks to shared queues. Learn more about how shared queues work.
We built a way for you (wonderful workflow users and operators) to create and share task queues with other users inside of Tasks. After creating a shared task queue, you'll be able to assign tasks to this shared queue via the task action in workflows.
In a previous post, we mentioned one of the challenges of solving this problem: tasks created through workflows can be assigned dynamically to the enrolled contact's owner, but each owner has different queues because task queues are user specific.
This shared task queues functionality is now in beta, which is our broader solution to the problem of assigning tasks to queues via workflows where tasks can be assigned dynamically.
If you'd like beta access to shared queues and the assign task to queue workflows action, please request access here: https://forms.gle/bt1knmsdCLofE7ZM7
**Please note that in order to create shared queues or to add users to a shared queue, users will need to have paid access to the Sales/Service Professional or Sales/Service Enterprise edition of HubSpot.
Thank you all for your feedback. One challenge here is that tasks created through workflows can be assigned dynamically to the enrolled contact's owner, but each owner has different queues because task queues are user specific. What would you want to happen in this situation?
I want to assign tasks TO a particular user (LDR) and IN a particular queue (say, event follow-up). This seems like an obvious requirement. Doubly important as the Call Queue functionality has left the product.
Any word on when we will be able to assign the task queue when adding a task within a workflow? The workflow is ideal for assigning tasks to my sales team and I want them to benefit from the automation of task queues, which helps them work through assigned tasks much more quickly and efficiently. Unfortunately, some of that efficiency is lost by having to assign tasks to queues.
That being said, until this feature is added, I have found that you can filter tasks by task type and filter by date range. Then, select all by checking the box. Once you have selected all that have been filtered, you can add that selection to a task queue all at once. My sales team has only 3 different task queues and so this is relatively painless. The time saved by using the Start Queue automation is very valuable.
Agreed. PLEASE add this feature ASAP. Atleast let us know you're THINKING about it.
I have workflows attached to campaigns, creating 300+ tasks based on contact interactions that I CAN"T effectively add to queus. ( I can bulk-add 100 of them if i "select all, add to queue") but then there is no real way of knowing if all tasks have been added to a queue, when I continue to the next page of tasks.
Please, please add this. My sales team have just discovered queues - hailing them as the saviour to their woes, and now I have to break it to them all the limitations around queues. Notably:
1. you cant assign tasks to queues in workflows
2. you cant specify a queue when you auto-create a follow up task when logging an activity.
Adding my support for this feature request. I'm the HubSpot admin for my sales team and they're very accustomed to automation for the sake of time efficiency back when they were using a power dialer for outbound sales before we adopted HubSpot to grow our inbound sales. Task queues help appease them, but not being able to specify queues when creating a task in a workflow nor when creating a follow-up task in an activity log on a contact's profile are huge limitations to optimizing automation.
As such, my sales reps still vent to me. HubSpot, please, save me...