Hi HubSpot Community,
I am please to announce that Shared Task Queues are now live to all Sales and Service Professional & Enterprise users.
In a previous post, we mentioned one of the challenges of solving the problem outlined in this original post: tasks created through workflows can be assigned dynamically to the enrolled contact’s owner, but each owner has different queues because task queues are user specific.
We built a way for workflow users to create and share task queues with other users inside of Tasks. After creating a shared task queue, you’ll be able to assign tasks to this shared queue via the task action in workflows.
This shared task queues functionality is now live, which is our broader solution to the problem of assigning tasks to queues via workflows where tasks can be assigned dynamically.
With Sales or Service Professional or higher, you can now create and share task queues right from the tasks app in your HubSpot account. You can then use workflows (or sequences) to create tasks automatically and assign those tasks to shared queues. Learn more about how shared queues work.
Thank you,
Scott