We have software data sheets in the File Manager that we link to on our site for customer download. We need to have the ability to track how many times these pdfs are downloaded for viewing, as well as being able to see what web pages these linked documents can be found.
As you can see - this was recently changed to "not planned". We did that foreseeing that in 2023 we will not be able to work on this project, and wanted to make sure that everyone was updated on where things stand. We will update this post further when work for this is planned again! I am also happy to chat with anyone here and see if we can find any workable solutions.
Hi everyone, thank you for your feedback here. While there is no official update at this time, this is something that is on our team's radar; there are no definitive plans on our roadmap for this but it is something that our team is aware of.
Super disappointed to see this is now set to "Not Currently Planned". Being able to track engagement, downloads, views, etc. with files is a huge need, and something that is standard in several Hubspot competitors. Hoping this can be re-prioritized in 2023, especially given the clear interest from so many customers in this feature.
Bumping this one up! I recently created an e-book as part of our team's content strategy and uploaded it into my Marketing files. However, there is no way to track this from either the Sales or Marketing Dashboard (as we typically do for email template performance). It would be great to have this feature!
Also disappointed by "not currently planned". This is crucial for e-mail marketing. How isn't this available in software this size? Simple open status in contact activity would do for now. I hope HubSpot reconsiders this feature...
Disappointing that this capability is not available. We manage a site that has numerous documents that are not gated for regulatory purposes. I see that we can specify the standard Hubspot CDN URL with one of the domains we have configured in Hubspot. Maybe Hubspot could allow us to enter a Google Analytics tracking ID and we could track as visits in GA????
We migrated to Hubspot, eager for the more robust functionality it offers. We have spent 2 months trying to figure out how to track user engagement of files in the file system and now confirmed it's not possible. Our prior Marketing Automation tool, (Sharpspring) had this functionality out of the box. I'm really surprised this is not available with Hubspot. Would love to see this get on the roadmap for 2024.
Agreed! We also require the capability to monitor downloads or views of a PDF when we share its link! Please prioritize the development of this functionality!
Agreed! I was very surprised that this feature did not already exist. We should be able to track the number of times a document is downloaded and who downloaded it.
