Ability to have option to enable/disable documents download

HubSpot Ideas
1

Currently, when files are sahred, the file can be downloaded by everyone who got shared with that specific document.

However, there are certain times that we would not want the files to be shared.

Thus, it would be great if we have an option to disable the documents to be dounloaded.

2

Defenitely we need this function, so we can use Hubspot more often than Box.

3

The latest PDF I uploaded was rendered in a way that broke the fonts. As a work around I uploaded a .docx file which had no rendering issue BUT - because of the available “download” feature - we couldn’t sent this to our customers … or do you want your customer editing your word docs. Hence _ YES - the feature to enable / disable at files level is important

4

I totally agree. I submitted a similar issue to your support group & they gave me this link. If you’re trying to compete with other products in this space, you need to have table stakes features - which include controls over whether you want people to be able to: 1) download; or 2) share with others.

5

I would like to disable this feature for some of our documents…

Any options to do this?

6

Hi @jacob-f,

It is currently not possible to disable the ability to download documents. If this is something you would like to see implemented in the future, I would encourage you to create an idea in our ideas forum.

Thank you,

Jenny

7

Thanks - to the forum ----

8

Hey all-

I see this request was made over a year ago. Any consideration on updates which would faciliate the reqest? The function seems obvious - if a company might want to share material, and track viewership by page (which HS currently does) then why not disable download, where that tracking and engagement is lost?

Is there a response to the request? I see many others have asked and for each that has, there are dozens if not hundreds who want the function but just haven’t communicated the request.

Thanks in advance!

9

The lack of this feature is stopping us from using Hubspot for documents. We have to stick with Box.

View tracking with a download button is going to be inaccurate by design.

10

Very important feature for our use case

11

Yes.
There are a few questions across the community for this.
When HS launched documents, the download button was absent. Very rightly so.
Gave me all the insights about the reader and their reading. Also could update/upgrade the document as many times as I want without worrying about version control.
The current download button on the documents is SO COUNTER PRODUCTIVE!
How can I manually (if need be) turn this off?

12

Yes it would be nice to have the option to disable download if needed.

13

I agree - did you ever get a satisfactory answer to your request?

Thanks!

14

I would like to add my support for this a feature. Having download as default WITHOUT the option to disable (by a document, not global) basically defeats the purpose of the feature.

15

Yes please, this would be a very important feature.

16

Is there any movement on this topic? It seems an obvious, useful, and needed update which is also simple to implement (I know easy to say). Please advise!

17

I need this very much! Why isn’t this possible? Stopping me from using Hubspot documents completely useless without.

18

I would support this. Such basic functionality - when you are sharing commercially sensitive documents it is a pre-requisite that you are in control of them.

HubSpot please sort asap!!!

19

Yes, this is critical!!!

20

Agreed - it would be really useful if we could track internal sharing for documents hosted on Hubspot, which would essentially be replicating the features of DocSend. As a team we’re currently reluctant to move our documents from Docsend onto Hubspot as we will lose alot of tracking capabilities - it would be good if we could send a document to one person and then have clear data who they shared it with