I think it would be good to be able to pause a sequence. Sometimes you put a prospect on a sequence and things happen... illness, weather (hurricanes) and there is no sense continuing sending them emails and making calls when you know they aren't going to be there. I think it would be good to be able to pause them and schedule them to restart at a later date... Thoughts?
The ability to pause and resume sequences is now live to all portals with access to sequences! You will be able to do this from the enrollment table of the specific sequence.
When paused, sequences retain the time delay before the next step. So if a sequence that was scheduled to send on Tuesday is paused on Monday, and resumed on Wednesday, the next step will send on Thursday.
For those following this issue, the infrastructure changes needed to make this change were beyond our initial anticipation, so we appologize for the time spent waiting.
For those following our roadmap of priorities in sequences, we are currently focused on improving the visibility of contacts engaging with seqyences (opens and clicks) and making improvements to the experience in the management of enrollments (better bulk management for pausing, unenrolling, etc.)
Some details on this beta for folks that are looking to get access:
We have finished the ability to bulk pause sequence enrollments, but at the moment we are still working on the ability to bulk resume sequence enrollments (which technically is actually the more complex part of the work!). There are also several usability issues that we are working to resolve. We hope to have the ability to bulk resume ready in the week following Thanksgiving. So for folks that do need access, this is how it will look:
We are now taking some calls to plan the scope of this project, and I am updating the status now to "In planning". If you would like to participate in our discovery and research, you can fill this short form and I will reach out about our next steps.
(this is an updated link from the one provided when we this item was "being reviewed")
As we learn more and make progress, I will update this issue, thanks everyone for your feedback and looking forward to hearing from some of you!
We are now reviewing this with our team. If you would like to participate in our discovery and research, you can fill this short form and I will reach out about our next steps: https://forms.gle/oE5veMh4mLRzoMZX7
As we learn more and make progress, I will update this issue, thanks everyone for your feedback!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.