I would like the ability to report on Knowledgebase article creation in the reports section of HubSpot. Right now the Dashboard provides views over time and specific article views, but to see published articles, drafts, or archived articles you have to be in the Knowledgebase inside of Service Hub.
I also believe it would be beneficial to have the ability to show the other fields from "Insights" in the reporting dashboard (i.e. total searches, searches with no result, most searched terms).
Being able to see the data in a presentable dashboard is important for many reasons, but as organizations scale Knowledgebase reporting is as important as ticket reporting.
Love this idea. I am specifically looking for reporting to go on a dashboard. Two metrics: 1. Count of articles edited or created by user (Last 7 days) and 2. Number of unhelpful ratings (Last 7 days)
We report our support metrics on a weekly basis and I like having the dashboard of all our metrics emailed to me on a weekly basis, so I have a snapshot every week. These two data points are not available in reports 😞 My team has to track them down individually every week to report.
The functionality and usability of the Knowledge base are fantastic compared to the platform we moved from. BUT I was shocked that we have no available custom reporting on the KB, this seems to be an oversight, please give us the ability to create custom reports for our KB.
Absolutely need expanded reporting options for Knowledge Base articles populated to HubSpot. Specifically, I'm seeking the abiilty to see data like we can see with Blog Posts - like those "most recently published." Would also be nice to see a "most recently updated" but HubSpot doesn't track a separate updated/published date for Knowledge Base articles like they do with blogs. (It honestly makes zero sense to me why the Knowledge Base articles are so much more limited in fuctions and reports - we've loved everything we've gotten out of the blogs tool, and it seems like it would have been smart and easy to carry most of that over to the Knowledge Base as a starting point.)
I would also like to see in addition to creation of articles, those that have been modified as well as version of the said article to see what has changed.
There is currently zero reporting in Hubspot on the knowledge articles which I find is disappointing for such a well know product. As a content author you have no way to see all articles in a list and also see all the attributes assigned to each article for example Author name, Categories and Audience Access.
I am looking to find a way to see ALL Audience tags applied to an article because at the moment you can only filter on 1 of the multiple tags assigned to an aerticle even though the system lets you assign multiple. I have over 250 articles and without opening each one I have no way to see which Audience tags have been assigned with the current filters. At least if I can list them in a report I can use other tools to help me do my job properly.
I have already raised a support ticket on this topic and ghet the usual response "raise in the community" as like the majority of posts in here there is no comments from Hubspot or any action.
We would love to see insights into helpful vs. unhelpful so we can improve.
More importantly, we have multiple products and some articles are product specific. We can't tell if an unhelpful vote is really unhelpful are not the right match.
I am also looking to be able to have insight into the videos I loaded into the knowledge base. It would be easier to be able to pull that information into a dashboard instead of having to look at each article to see how the video is being received.
I'd be keen be able to report on KB tags, to be able to see most/least popular and identify poor or duplicate tags to keep our KB articles refined.
More than the 2 x default starting reports Reports/Dashboard in the KB would also be helpful.
In addition the ability to either add Reports to the 'KB Insights dashboard' or move over some of these to the 'Reports Dashboard' to create a Custom KB Dashboard to have a consolidated view of KB in a single place.
It is very important for companies to be able to verify if the articles are seen or read by employees, clients or visitors, this will allow us to improve them, knowing the extent to which they read could help us improve.
Adding on to this thread of better / more reports for KB Articles.... It would SUPER helpful if you simply allowed ous to download the search terms data from the insights tab so that we can perform analysis regarding what search terms people use.
(I'm currently manually creating a spreadsheet of over 7K searches and I want to pull my hair out!)
I'd love to be able to report on number of views and identify if that id growing in a time period, as well as being able to filter specifically on articles with unhelpful/helpful ratings in a duration and compare to previous period. Also being able to run stats on the author of an article - i.e. number of articles updated (we currently have a workaround of using a ticket pipeline to track articles completed but we can't see specifically views or ratings on those articles.
I'd like to do a multi-object custom report to see the contacts demographic information and company firmographic information in correlation with the knowledge base articles they viewed. Other custom company object correlation would be useful.
It would be great if we could use knowledge base data as a data source for creating custom object reports. I'd like to be able to get more insights by cross-referencing data from contacts who access articles and open tickets.
