Knowledge Base reporting

Status: Not Currently Planned

Status history

It would be great if we could use knowledge base data as a data source for creating custom object reports. I’d like to be able to get more insights by cross-referencing data from contacts who access articles and open tickets.

I agree with all the requests in this post, do we have any movement or updates on additional reporting features for the KB? - Thanks

Being able to export reports so I can analyize traffic from different domains would be helpful. The current tools are insufficient.

Agreed thank you! We would like to find the articles which could be improved.

Hi everyone! My name is Hallie, and I’m an Associate Program Manager on our CXM Team here at HubSpot. I connected with our product team, and they confirmed that custom knowledge base reporting is not currently on the roadmap over the next couple of quarters. With that said, please continue to leave feedback around uses cases for this, because this could be revisited as current projects are completed. Thanks for your understanding! :slightly_smiling_face:

+1

Definitely need the KB as a datasource for Custom Reporting. Right now, I did find a workaround to monitor article creation. I go to the User Audit Logs, filter for Category = Content & SubCategory = Knowledge Base Article & Action = Creation & am able to export out a report to pivot in excel.

The “Article Views Over Time” data on individual article pages isn’t super helpful without exact “referring page” data. If an article suddenly gains traction without any other data pointing to a “why”, then there is no helpful context behind the number shown on that dashboard.
Also, +1 to increasing visibility into the helpful and unhelpful ratings. Again, it is useless data without seeing which customers or visitors left that feedback for follow-ups or account reviews. Additionally, I would like to see visitors gain the ability to leave written comments alongside their ratings, so actionable improvements can be made.

Agree that this would be a super valuable feature! Adding another vote to the thread in hopes this may become available in some capacity soon :folded_hands:

Thanks for this!

Upvoting - Please add this to Dashboards/Reports. All of the article data is already there. Article creation is a KPI that is very important for our engineers.