Hi! It would be great to have the ability to customize the message that users receive after they search for something within the Knowledge Base.
For example, we have a lot of searches for specific part numbers come through. There are no support articles that are tagged with part numbers (as we have over a million unique part numbers). These people will be met with the "Sorry, no results" message. We'd like to be able to tell them that they can search for part numbers at another location on our site.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.