HubSpot Ideas

filippomorgan

GDPR deletion via API call

Hi,

 

as I understood there is the possibility to apply Right To be Forgotten (RTBF) or "GDPR delete" through the GUI but not through API calls. The API serves only the normal account deletion.

 

Do you have a plan to enable that feature also through an API call?

 

Our use case is not about bulk action, but merely automation. When a user ask to be deleted from the website an automated API call will be made to all our 3rd parties to also delete and "forgot" the user from their systems. HubSpot included.

The main goal is provide automation and a smooth process for the users, getting rid of manual interaction from our side.
The requests will be made 1 by 1 when the user enter his personal page and will delete its account. Not bulk deletion will be made.
 
Thanks for your time.
F
HubSpot Updates
February 17, 2022 07:37 AM

Hello @ELELEU, that's correct! New HubSpot customers can create their accounts in the EU Data Centre and work is underway to help our existing customers migrate their data to the EU Data Centre. It's a top priority for the company, so we definitely hear you and are working towards a seamless migration.

 

Best,

Maggie

February 15, 2022 06:31 AM

Thanks for the comments. @ELELEU last year we relesed the option to host data in the EU: https://www.hubspot.com/eu-data-centre Hope this helps!

Delivered
February 14, 2022 10:41 AM

Hi folks - this API has been released and you can find the documentation here: https://developers.hubspot.com/docs/api/crm/contacts

Let us know if you have any feedback.

 

Best,

Maggie

 

Product Manager,
HubSpot

20 Replies
MathildeLP
Member

Hi,

 

We also need to be able to apply a GPDR deletion via API to delete HubSpot accounts that have already been deleted in our 3rd parties.

We need to delete accounts beyond 3 years of retention. This deletion needs to be daily processed and can't be done manually due to the huge number of concerned accounts.

This is required to be GPDR compliant.

 

Thanks,

Mathilde

JamesTessella
Member

Hi,

 

We also need this functionality to remove personal information after a specified retention period.   Similarly to MathildeLP, we have a high volume of contacts that makes manual deletion too expensive.

 

Thanks,

 

Jamie

TristanC
Participant

Same here

transcend-dev
Member

This feature would help us a ton too! We have quite a few deletions we'd like to process in a GDPR compliant fashion, and an API would allow us to do so efficiently.

louischausse
Key Advisor | Platinum Partner

Following!

 

I need this for a customer

EtienneGiguere
Member

Hello,

 

Our org would also benefit from this implementation since we deal with a lot of sensible information in our subsription process.

Mareike_Gilow
Member

Would love to have something like this so that in the end the customer care colleagues only click on one button in our system all in all other 3party systems a gdpr conform deletion is made. This would save time and money and would make the process much easier for all of us.

mwx-Marcus
Member | Platinum Partner

one of our clients requested this too

denispeplin
Member

It's needed.
I'm really surprised it's not implemented yet.

denispeplin
Member

If you need it, please ask your coworkers who have access to Hubspot to upvote the idea. 

twatson
Participant

I agree - we need to have an automatic GDPR comlpiant deletion capability after a period of non-response to DOI conformation email. We also need a way to bulk delete unengaged contacts in a GDPR compliant fashion, rather than one-by-one. Its been what - 3 years with GDPR already? - and neither of these are yet possible while other platforms have implemented these capabilities - what's up with you, Hubspot??

ELELEU
Member

two years and nothing .... wwoouuuuaaahhhh 😓

Daniel_13
Participant

+1 this would be a helpful feature to improve GDPR compliance speed

ELELEU
Member

that is the end of hubspot, not GDPR compliant, database hosted in USA not EU...

mgeorgieva
HubSpot Product Team

Hi folks - this API has been released and you can find the documentation here: https://developers.hubspot.com/docs/api/crm/contacts

Let us know if you have any feedback.

 

Best,

Maggie

 

Product Manager,
HubSpot

ELELEU
Member

4 years to start respecting your European customers... no comments.


next step: hosting data in Europe, the wind is turning... the GDPR will not wait 4 years this time!

mwx-Marcus
Member | Platinum Partner

@mgeorgieva Thank you for this valuable update 🙂

mgeorgieva
HubSpot Product Team

Thanks for the comments. @ELELEU last year we relesed the option to host data in the EU: https://www.hubspot.com/eu-data-centre Hope this helps!

ELELEU
Member

Hi Mgeorgieva,

 

"For existing customers, we are currently building the ability to migrate existing data to HubSpot’s EU data centre as seamlessly as possible. The EU Data Centre will be available to you in 2022. "

 

effectively we are waiting that since one year... our salesperson always respond: first trimester 2022... second trimester 200, in fact ... maybe in 2022 ...

mgeorgieva
HubSpot Product Team

Hello @ELELEU, that's correct! New HubSpot customers can create their accounts in the EU Data Centre and work is underway to help our existing customers migrate their data to the EU Data Centre. It's a top priority for the company, so we definitely hear you and are working towards a seamless migration.

 

Best,

Maggie