Hi,
our customer support team would love to separete the sounds of the inboxes. We struggle that all inboxes have the same sound notification, and we can not make a difference, if it´s a live chat message or a email.
If we could make a difference between the sounds, we would know immediately, if a message has to be responsed within seconds (live chat), or if it´s ok, to get to it later on (emails).
Thanks
Status: Idea Submitted
I’m absolutely with you on that. It would be really useful to be able to set different sounds and would make using Hubspot much easier for me.
I feel the same way! I keep interrupting important tasks when I hear the notification, only to see that there’s no immediate task I need to do (live chat vs. email).
That’s a very good idea and would really make my day-to-day work easier.
Agree!! Hope this will be possible 