HubSpot Ideas

CoralieT

Chatbot response time

Response time by the robot of chatflow is quite long and user may leave the conversation if it is not more reactive. Is there a way to speed up the response time from chatflow robots ? 

1 Reply
1stClaas
Contributor

In the options of a chatflow you can define right on the top, whether you want the chat bot to answer depending on the length of a message (simulating a real person which can take up to 5/6 seconds) or to use half-second (500 ms) response time, which is probably what you are looking for. At the moment, it seems there is no way to decide for yourself in general, nor per message, how many ms you want to let pass between chat bot messages.