HubSpot Ideas

HLaing

Automatically Assign Conversations - Email consistency

I recently started to utilize automatic assigning for my internal support team, and while the chats allow us to assign based off of availability, the emails don't. This function would be very helpful to be able to ensure that emails are not being missed while assigned to away users! Or, as I've seen in another feature request - allowing conversation owners to be unassigned through a workflow based off of agent availability. That would be the most helpful. 

HubSpot Updates
In Beta
July 18, 2023 07:34 AM

I am happy to announce that email and form assignment based on a user's availability will go into Private Beta on July 24. We are targeting a general release to all customers by early August If you are interested in joining the beta, please message your CSM or keep an eye on the product updates tab to opt in to the public beta on July 31.

1 Reply
jdemello
HubSpot Product Team

I am happy to announce that email and form assignment based on a user's availability will go into Private Beta on July 24. We are targeting a general release to all customers by early August If you are interested in joining the beta, please message your CSM or keep an eye on the product updates tab to opt in to the public beta on July 31.