Include option to allow for assigned users for emails to be toggled away

HubSpot Ideas
1

Posting on behalf of customer.

In the event an assigned user is sick or on holiday leave, we don’t want emails in the Inbox auto assigning to them. Rather, we want those emails to remain unassigned so leaders can manually round-robin them to other available users.

Currently, when we set a user to away, the expected behaviour is that they still get assigned emails.

2

I am happy to announce that email and form assignment based on a user’s availability will go into Private Beta on July 24. We are targeting a general release to all customers by early August If you are interested in joining the beta, please message your CSM or keep an eye on the product updates tab to opt in to the public beta on July 31.