website sprocket menu missing

[Jnix284]

I cleared my cache and have logged back into HubSpot, but when I visit website pages I no longer have the sprocket menu.

I use this constantly, anyone know how to get it back?

I tried removing the sales extension as mentioned here, and adding it back, but that didn't work.

[ifaith]

I had the same issue. All is solved now that cookies are allowed. Thank you for sharing the solution!!!

[Jnix284]

I'm glad you were able to get it working @ifaith!

[matt_scott]

Firefox blocks third part cookies meaning that the sprocket never appears in firefox, there needs to be a better way than using third party cookies

[Jnix284]

@matt_scott the widget uses third party cookies to identify that you're logged in as a HubSpot user, without that, there's no validation to determine whether the widget should show to you vs any other website visitor.

I don't know if there's another technical application that would work in it's place, you can add an idea to the discussion here.

[matt_scott]

Not too sure but maybe if you take a look at you're really useful blog post you can gain some information in how to prepare for the phase out of third party cookies 🤣
https://blog.hubspot.com/marketing/third-party-cookie-phase-out

But i'm sure your team can find some good CDSSO solutions

[Jnix284]

@matt_scott To clarify, I don't work for HubSpot and agree with you that there will need to be a solution to replace third-party cookies.

[Qt]

I had the same issue. I realized it was because I was running a privacy extension (DuckDuckGo), which I  learned affected all browsing, not just searches on duckDuckGo. After turning it off, the sprocket reappeared. Hope this helps others.

[Anonymous]

Hi Jennifer,

Even if this sounds a bit simple, but I was also searching for it recently and haven't found it on the first glance. On some of our customers websites it's displayed in the bottom right corner, not at the top (where you probably expect it). 

Do you have the issue for all HubSpot accounts or only one?

Best regards,

Jaqueline

[Jnix284 · Accepted solution]

Hi @Anonymous - thanks for the suggestion, I have never come across it at the bottom before, that's good to know. I was missing it for all portals, which was why it was such a pain.

I reached out to HubSpot Support for additional troubleshooting, and after a few tests we figured out that when I cleared my cache in Chrome, somehow it was set to never allow third party cookies, which is what was blocking the menu.