Hi [slightly_smiling_face.png] We need to implement livechat with support team in our iOS/Android apps. Is it possible to make it with hubSpot? Maybe there is somekind SDK or API for that? Thanks [slightly_smiling_face.png]

Hi @Kirill_Pyulzyu, At this time, HubSpot does not offer any SDKs or APIs that would enable native, live chat functionality in mobile apps. If you are Service Hub users, however, I can think of two alternate solutions to HubSpot’s live chat tool: Use the Tickets API to create tickets for your support team from in-app actions. Tickets would have to be followed up via email, however. Integrate the Facebook Messenger Platform with your mobile apps. HubSpot is planning to add Facebook Messenger as a supported Conversations channel in the future.

Hello, We really like to use HubSpot to integrate all our customer feedbacks in one place, including emails, forms and Live Chat messages. But not being able to offer live Chat support in our iOS/Android app undermines our customer experience. Is there any chance that this might be in your schedule and will roll out in the future? Thanks.

Any site of this valuable feature on the horizon? We are not sitting in front of a computer most of the time.

I agree..we do need chat support in our native mobile apps (iOS and Android ). It is reallys stopping thing to use hubspot.. Our team moved to hubspot without cross checking this one.. :disappointed_face:

Have you decided on a solution? I am looking at intercom, kommunicate, ada

This would be really useful, things like this are the biggest limitation on shifting from Intercom to HubSpot for service.

Hi this is marked solved but solution doesn’t deliver the requirement to be able to place Hubspot chat into mobile app like Intercom does. We are looking to centralise our chat support functionality and CRM. Without Mobile SDK we would instead not enable hubspot chat and use intercom for all our support chat. Which is annoying as it will create two CRM databases. Please do let us know if this is on a roadmap?

Would suggest that if HubSpot is looking at integrating FB functions, it would be great to include the ability to monitor / respond to comments made in FB ads (including if FB ads are run by an agency). Need to have the ability to respond to all types of FB messaging in once place to be able to use InBox properly.

Live chat in iOS/Android app

Develop, Build & Integrate APIs & Integrations

LPetrova February 14, 2022, 11:53am 13

Hi - is there an update on the question above? We would really love to have our chat integrated not only on the website but on the platform as well like Intercom does. Thanks in advance for your prompt response.

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Live chat in iOS/Android app

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