It would be great if there was an option to integrate the live chat tool into my own mobile app. I’m helping manage the process of building an app for my company and need a troubleshooting/chat feature. Rather than coding the whole thing up, I was thinking about how nice Hubspot’s live chat feature is on our website and thought it would be perfect for our mobile app as well. Unfortunately, it doesn’t look like there are any API’s/SDK’s to integrate into other mobile apps for now.
It is very disappointing that we have been asking for this in app chat support SDK for over 2 years now and it seems that Hubspot does not have any idea on the value proposition of this very small feature!
Since our CRM Hubspot which we now are utilizing fully does not offer the SDK for in app chat support, we continued using Intercom’s in app chat support!
For us as an organization this is causing that our service teams are using 2 different platforms (ONLY because of the value proposition of the in app chat)
we are delivering support to our entire users in a click of a button!
90% of our users are mobile users, so how can we benefit from the Hubspot chat widget when it’s only for the web ? For us it’s useless!
so how about you start listening to your customers and you go get that SDK done?
the in app chat gives our entire solution a huge value and gets us so much closer to our users offering support instantly and sharing anything wr need with them!
furthermore the intercom in app chat gives us powerful insights about the users device :
App version number
operating systems version
device type etc
So we get so much valuable insights that allowed us to trouble shoot instantly and provide an amazing support!
so all I can say is that this is a huge disappointment and you need to start LISTENING !
Hi there! Merging two similar ideas so that we can keep an accurate count. All upvotes will transfer over so no need to worry!
Hi there !
Same here
Posting on behalf of a customer. This would be a huge win.
Hello,
Chiming in that we are also looking for this functionality. We would like to use polling to determine the chat state and we have a customer looking to accomplish this with HubSpot.
This is also something we are wanting to do!
Need this to the point we are evaluating moving support processes out of hubspot without it.
That would be great!
We are also on the cusp of implementing Hubspot entirely but will have to relook if this feature is not implemented asap
Same here! in-app chat would be great.
Same here, much needed.
Much needed.
Would be highly useful!
apoyo esta idea, es necesaria en este 2022
I’m here on behalf of a customer. We just lost the opportunity to add Service Hub to their current portal because HubSpot doesn’t have chat/chatbot for mobile app.
I think this is a must! Service Hub would be more competitive if it has chat/chatbot fro mobile app. Thank you!
This is a must nowadays and something other competitors like Zendesk, Service Cloud are offering on a basis.
We really need this ASAP!
This is really very close to a dealbreaker. It is a basic feature that should have been there in the first place. HubSpot Team, please give us a timeline of when you are planning to release the SDK for this.
This would be very useful for our customers!