Hello,
I currently am working on a workflow for an event that my company is planning for in the next few months. We are planning to invite a constantly growing list of attendees.
I have the workflows pretty much already planned out between email follow ups and form recordings however, there is one issue that I cant seem to wrap my head around.
In my form fill workflow, I have it branch from the starting trigger of someone completing the form and falling into one of 3 categories; Yes, No, and None Met. The way that the workflow SHOULD work is that it would only record form fills of yes and no. However, whenever a new contact is added to the list that sends out the email with the form link; it automatically dumps them into the not met category in the form fill reguardless of if they completed it or not.
I have no idea why it does this and am nearing my witts end. Any help is appreciated!
Hi @ISilver,
Workflows don’t wait before they run the next action and evaluate branch criteria. Unless there’s a delay before your branch, the criteria will be evaluated immediately - and no one will have submitted a form yet, hence everyone going down “None met”.
You would either have to add a delay before the branch or simply create a separate workflow that triggers off the form submission, for example. If you want to take action if nothing happens, a delay seems like the best option.
Best regards
so allow me to shed a bit more light.
The starting trigger for the form workflow is the form submission completion. so this workflow wouldnt start untill they hit submit.
@ISilver can you please share screenshots of the workflow actions, enrollment criteria and branch criteria?
@ISilver can you please also share a screenshot of the branch criteria (see my previous reply)?
@ISilver the most likely explanation is that you’re not using the RSVP property on the form. Have you double checked?
In the branch, you can also click “Test contact” and select a contact you would have expected to go through that branch.