I am currently working on creating a workflow delay which delays the action until a contact has been called and the outcome of that call has been marked or is known. However after the call has been made and the outcome selected the delay is not completed.
Hi @SPalise,
The way this delay works is that once it starts, it’ll wait for a call to be completed with a known outcome. Previously completed calls are, as far as I know, not considered.
As I mentioned in another thread of yours, I’d recommend rethinking your workflow and approaching certain actions with a call-based workflow that enrolls calls when the outcome is known.
Best regards!