I am currently working on a workflow in which a task is created to assign a call to a team member, then it moves to a branch based on the call outcome. My problem is that this workflow does not wait for a call outcome to be selected and immediately proceeds to the “none met” category. Is there any way to ensure that the proccess waits until a call outcome is selected by the team member ?
Hi @SPalise,
It’s hard to say without having the full picture and full context, but in situations like these, it’s typically a good idea to stop working in the current workflow and creating a separate workflow based on that object. In this case, for example, you could create a call-based workflow that enrolls calls when they meet a certain call outcome. This workflow would then sit around and only enroll calls once the outcome is populated.
Best regards