Wordpress plugin and problem with form submissions with Contact form 7

Marketing & Content Hub Lead Capture Tools
1

Hiya!

We have the official Wordpress plugin installed along with Contact Form 7, a very popular forms plugin. I have noticed that hubspot is “receiving” forms that were not supposed to be submitted as they have required fields that are not complete / filled by the user.

But, it seems that even that the form is not submited, hubspot plugin is listening forms and it is “picking up” the form even that the validation is failing… so basically we get emails with missing information on a daily basis.

Any hint on how to prevent this problem?

2

Hi @cur

Thank you for reaching out.

I haven’t seen this issue being raised before - I want to tag some of our experts on this @tjoyce @MatthewShepherd @StefaniUAT did you come across this before?

Thank you!

Best

Tiphaine

3

@cur - It’s not necessarily specific to CF7 - see this answer from the hubspot product team

https://community.hubspot.com/t5/Lead-Capture-Tools/Collecting-leads-even-when-required-fields-are-not-filled-in-CF7/td-p/178266