Tray app worked last week. but now has login failure (looks like bad address). Per below, is trying to authenticate against app-.hubspot.com, but believe that is invalid sub-domain. Not sure where that setting is stored.
Hi @BWilson90,
Thank you for reaching out to the Community!
We did a bit of research internally and found a case with similar behaviour where reinstalling HubSpot for Windows has solved the problem.
Could you please follow these exact steps to reinstall?
- Go to Start Menu on Windows > Search for Add and remove programs > Search for HubSpot for Windows > Uninstall.
- Next, remove the remnants by following the steps here.
- Access this page and click on “Download” under Evergreen Bootstrapper.
- Re-download the Windows Tray app.
Thank you!
If this won’t help, please send me the following information in a direct message via my Community profile:
- your account ID and email address,
- a screenshot of the tray app version: Go to the Start menu, search “Add/remove programs” > Locate HubSpot for Windows in list > Take a screenshot noting the number under “Version”.
- Collect debug logs (instructions here).
Thanks,
Mia, Community team
Thank you! Solution worked.
Any idea why happens or how to prevent in future?
I’m glad to hear that reinstalling helped, thank you for the update!
Our product team believes that the error could be caused by the missing webview2 control, which you now installed in one of the steps I shared in my first reply.
You shouldn’t experience any issues going forward as the newest version of the control & the tray app is installed now, but please don’t hesitate to reach out via DM (with the information I requested above) if the issue persists. Thank you!
Cheers
Mia, Community Team