Widget Android not showing data

Smart CRM & Sales Hub Mobile Application
1

Hello,

I have the app on android and I tried to install the widget However when it propose me to show my pipeline it says that I need an autorization of the admin…But I am “Admin” on Hubspot.

How can I see the date on widget or allow myself to see it ?

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2

I am also having the same issue. An answer would be awesome :slightly_smiling_face:

3

Hi @ASardou @AIzumi

Thank you for reaching out.

I understand you’re having an issue with our mobile app. Could you follow these steps and try again?

If this is still happening, could you clarify exactly where in the mobile app you’re getting stuck, as well as the exact steps you’re taking to get there? If you could share screenshots of these steps that would help too.

The more information, screenshots, and details you can provide the better we can assist!

Thank you!

Best

Tiphaine

4

Thank you Tiphaine for your contact,

I will tried to be as details as possible.

On my android phone The App is working however the widget is not.

So when i add the widget to the screen I cliq on it I have this option appearing :

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Then I clique on my forecast I have the next one

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But When I select my forecast to go back to my home screen where the widget is appearing I have the following answer :

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ASardou_2-1643356390875.png342×203 37.9 KB

However I am the admin and should be allowed to see my forecast on the wifget added to the screen.

5

Hi @ASardou

Thank you for the additionnal details. I was able to troubleshoot further and the reason why this does not work is that you have a free account and the forecasting tools are only available with a Sales Pro subscription. The team has acknowledged the messaging is misleading and will work on updating it so it’s clearer.

Thank you for your understanding,

Best

Tiphaine

6

Thank you for the clarification.

7

Hello,

We have purchase the paid version but the issue is still present …

8

Hi @ASardou

Thank you for your reply.

Have you purchased Sales Hub Pro (or above)? If yes, have you assigned yourself a seat? You will need the seat to be able to make it work.

If you do, I would recommend connecting with HubSpot Technical Support, as Support is now included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and specific example about this.

Thank you

Best

Tiphaine

9

We have the marketing upgrade.

This option only work with the sales upgrade ?

10

Hey @ASardou

Thank you for your reply.
To use forecasting you need the Service or Sales Pro subscription (or above)

Hope that helps.
Have a lovely day,
Tiphaine.