Why does the users & teams page keep loading in HubSpot?

Smart CRM & Sales Hub Account & Settings
1

Hello, I’m having issues to access user & teams. Once I click on the settings icon and go to users & teams the page gets stuck loading indefinitely. Therefore I’m unable to make any changes to users/ seats.

  1. Click the settings icon in the top navigation
  2. Go to Users & Teams, then open the Seats tab.
2

Hi @StefanieSch,

Are you using a supported browser? Browsers supported by HubSpot

Have you tried another browser or a private / incognito tab?

Sometimes there can also be network / device issues, are you able to try through another network or desktop / laptop?

If none of the above works, I’d recommend reaching out to HubSpot support in-app via the question mark icon in the top menu.

If you’re using the free CRM, this is not included. Most commonly, this is a temporary issue which resolves after some hours, at the latest days.

Best regards

Moderator note: While this solution may not address the original poster’s specific situation, it could be helpful for other community members facing similar challenges.

3

I’ve tried this, incognito is also not working. I’ve been trying to solve for a full week. I really want to make some changes to team access, but it won’t let me. So strange!

4

@StefanieSch in that case, I’d recommend reaching out to HubSpot support.

5

I am also facing this issue.

8

Hi @StefanieSch and @jerry_82, thanks for sharing these details with the HubSpot Community & trying incognito mode!

And thanks @karstenkoehler for your help, we really appreciate it! :orange_heart:

When I look on the HubSpot Status page, I see that everything is working fine at the moment.

That said, since the Users & Teams page is still loading indefinitely after a week, this doesn’t appear to be a normal browser-cache issue.

So that we can investigate, could you please confirm whether another Super Admin sees the same behavior, and provide a screenshot or screen recording showing the page stuck loading?

Please also include the approximate date/time of your latest attempt and your timezone.

And please collect a HAR file and upload it on your HubSpot account.

I look forward to hearing from you,

Thanks,

Bérangère

9

Thanks so much for your help @karstenkoehler :raising_hands:

10

We also have one admin user experiencing this issue. It is not affecting all.

12

Hi @LHanson7 and all,

Thanks for reaching out to the HubSpot Community and thanks for confirming that a Super Admin is also experiencing this.

Can you also confirm and/or share the following, please:

  • Confirm that you’ve tried in an incognito window to see if you could reproduce
  • Provide a screenshot or screen recording showing the page stuck loading
  • Please also include the approximate date/time of your latest attempt and your timezone.
  • And please collect a HAR file and upload it on your HubSpot account.
  • Confirm that the issue occurs specifically on the Seats tab?

The team is looking into this as we speak, thanks for your patience.

Bérangère

13

User was not able to load the page in Edge after clearing Browsing History, Download History, Cookies & Other Site Data and Cached Images & Files for ALL TIME. User can load the page in Chrome browser (but Edge is preferred, so continuing to troubleshoot).

I am having them try inPrivate window next and will report back. I also submitted a support ticket on this matter.

14

Hi @LHanson7 and all,

Thanks so much for sharing what you’ve tried so far and what works or doesn’t work!

On our side, the team was not able to reproduce, and could not find any errors. So, sharing a HAR file with our Support team would be really helpful to pin point where the issue is.

Let us know how it goes!

Thanks so much and we are here if you have any additional questions or comments.

Have a lovely day!
Bérangère