Webhook Support: client server error with Welcome platform

Develop, Build & Integrate APIs & Integrations
1

We have an event on the online platform, Welcome. Though the status list is set, workflow is set, and form is set - the webhook does not seem to be working, and we’ve tried to reset it. Any insight or troubleshooting?

2

Hi @PPrasad9,
Thank you for reaching out to the Community!
I understand that you are sending a webhook via a workflow but it doesn’t work.
So that we can help you the best we can, could you please let us know which type of error you are seeing?
Is there any message?
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

I’d like to invite a couple of subject matter experts and some Community Members to this conversation: Hi @pcrivera21, @Sam_Alford, @LukeBabich, @narainsagar, @webacers, @Mike_Eastwood, @SKarwande, @Syncari, .
Also, if anybody else has anything to add and/or share, please feel free to join in the conversation :slightly_smiling_face:
Thank you very much and have a lovely day!
Best,
Bérangère

3

I’d be happy to offer suggestions however as you’ve mentioned @BérangèreL , I’d need a bit more detail as I don’t understand the question at all at the moment.

4

Hi @PPrasad9

I’m guessing you are triggering the Webhook from the Workflow?

Are the errors showing as described in this article about debugging Workflows?

Have fun

Mike

p.s. thank you for the mention @BérangèreL

p.p.s. Hi @Sam_Alford

Here to learn more about HubSpot and share my HubSpot Knowledge. I’m the founder of Webalite a Gold HubSpot Partner Agency based in Wellington, New Zealand and the founder of Portal-iQ the world’s first automated HubSpot Portal Audit that helps you work smarter with HubSpot.

5

UPDATE: It is finally working now, as I took the suggestion to remove custom items from the form and reverted my field mapping to the original setting. However, I’m wondering if that was the issue all along. In that case, custom fields in the form just aren’t working well, or maybe I didn’t set it up well. Feedback is appreciated if others run into this issue regarding the custom registration page/custom form in Welcome.