Webhook error in Workflows: "The webhook server didn't execute the request"

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1

We’ve encountered issues with Webhooks inside of Deal Workflows.

These are breaking regularly with the following error message: “The webhook server didn’t execute the request”

The History logs show that the workflow started, then hit the error, then completed.

How can we fix this?

2

Welcome, @LukeBabich.

Happy to help. To troubleshoot effectively, though, I’ll need to know which deal workflows are encountering issues. Could you please provide links to those history pages?

3

Yep, here it is: Automation UI Canvas

4

Hey, @LukeBabich.

Thanks for your patience while I investigated your issue. I think I’m onto something.

Do you have any validation rules in place at that webhook URL related to the listing_address deal property? The 500 errors your service returns cite this property.

Additionally, I looked into a few deals which successfully POSTed to your webhook URL through this workflow and compared them to failed POSTs:

  • This successful deal had its listing_address property set at 1550084761530 and the workflow’s webhook successfully executed at 1550084767711.
  • This failed deal, however, never had its listing_address set.
  • Similarly, this successful deal had its listing_address set at 1550078480890 and the workflow’s webhook successfully executed at 1550078485887.
  • This failed deal, on the other hand, never had a listing_address value.

I think this behavior is too consistent to be a coincidence. If you ensure that deal’s don’t go through this workflow unless they have a known value for this property, then I think you’ll see the workflow errors diminish.