Webhook doesn't fire when association label changes

[N5]

Hey!

We’re using the `object.associationChange` webhook to track contact-listing associations, but we are facing an issue when we receive a webhook event when a contact is added or removed from a listing—but not when an existing contact’s association label changes (e.g., from “co-contact” to “main-contact”).

Is there any workaround for this or something we can do?
This isssue is similar to what’s mentioned in this post: https://community.hubspot.com/t5/CRM/Logic-flaw-in-webhook-associations/m-p/917134/thread-id/146081
Thank you!

[kennedyp]

Hi @N5! Welcome to the Community-- happy to have you here

I want to invite some subject matter experts to see if they have any suggestions.

Hey @trevordjones, @Anton, @franksteiner79 do you have any thoughts on a possible workaround?

[trevordjones]

Hi @N5 and Thanks for the Tag @kennedyp !

Since you specifically asked about workarounds, what about simply using a workflow to updated a multi-checkbox property when an association label is added, like this:

You could then use modifications to your multi checkbox property to fire your webhook.

A bit clunky, especially if you have a ton of labels, but it should work.

Hope this helps!

[franksteiner79]

Hi @N5

I am no tech expert but judging by the definition of the webhook - I do not see any explicit mention of association label changes. So the realist in my thinks this is simply not within the scope of the webhook.

I am reading the this as if an association is made only - so if a contact is added to a deal/company, not if an association label is changed.

Frank