Some misguided product release has changed the Users and Teams index to removed an important piece of functionality that supported quick security reviews.
Previously, when navigating to Settings → Account Management → Users and Teams, users with access to the user table could see a shield icon with a check mark directly in the user index indicating whether a user has Two-Factor Authentication (2FA) enabled. This allowed administrators to quickly scan through the user list and identify anyone who had not yet enabled 2FA.
As of today, that indicator is no longer visible in the user list. To determine a user’s 2FA status, administrators must now open each individual user record to locate the symbol.
Because 2FA status is not stored as a default HubSpot user property, it cannot be used as a filter in the index. The presence of the icon in the user index previously provided the only practical way to quickly review multiple pages of users (typically 100 per page) and identify accounts without 2FA enabled.
While I understand that a new Security settings page now exists, this change removes an efficient administrative workflow. Security doesn’t show that all users have 2FA set up (ie. green check/complete/all good/something). The previous indicator in the Users and Teams list allowed for fast visual auditing and should remain available where administrators manage users.
I’d like to request that the 2FA indicator be restored in the Users and Teams index and that similar regressions in administrative functionality be avoided in future updates.
What was a simple scan of 3 pages has now turned into 410 clicks to review user records.