User not receiving password reset email - access issue

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1

Hello, HubSpot team!

Our colleague *[redacted] *has been added to an internal email suppression list, preventing her from receiving the two-factor authentication (2FA) code.

Could you please remove this suppression?

We’re on the Free plan and don’t have direct access to support. We’ve experienced this exact issue before and were able to resolve it with help from the sales team.

The issue is exactly the same as the one described in this thread:
https://community.hubspot.com/t5/CRM/User-not-receiving-password-reset-or-system-emails-urgent-access/td-p/1239374

Thank you in advance for your help!

3

Hello @FVSilverio,

Welcome back to the Community!

Thanks for reaching out here and for the reference to the previous community post. I’ve taken a look at the user in question and can confirm that they were indeed bounced on our end. I’ve removed the bounce so they should be all good to go for now. For future reference, I might suggest sending them (or your IT team) this article on allow listing HubSpot emails. This could help avoid the issue moving forward.

Have a great week ahead! :slight_smile:

Sam, Community Manager