Hello All,
I have a user (non-admin) that can’t create new contacts in the free version of the Hubspot CRM.
Thank you.
Hi @JBallard5,
Have you checked in the user permissions if this is a user with view-only permissions? Manage user permissions
If they’re not view only, there’s a chance your portal is enrolled to this beta:
Account Settings
Create permissions for Contacts, Companies, Deals, Tickets, and Custom Objects
February 20, 2025
What is it?
A new permission each for Contacts, Companies, Deals, Tickets, and Custom Objects that allows admins to control whether a user is able to create each specific type of object, separately from their permission, to edit that object.
Why does it matter?
Currently, any user that has permission to edit an object at all, such as a Contact, Company, Deal, Ticket, or Custom Object, is allowed to create new records for that object type. This has resulted in a concern from customers around data hygiene. They must allow their users to edit records to perform their jobs, but in doing so, they are forced to allow their users to also be able to create records.
How does it work?
Users that have the ability to change permissions for other Users should navigate to Users & Teams where they can edit Users’ permissions to determine what access levels for creating records for Contacts, Companies, Deals, Tickets, and Custom Objects that the user should have. Originally, we will deafult each User into their Create permission for each object type is turned on if they currently have permission to edit that object type.
Who gets it?
All hubs and tiers
Make sure that this user actually has create permissions enabled.
Best regards!
@JBallard5 in that case, create record permissions are not yet rolled out to your portal. In that case, it’s likely the view-only access for that user.
Thank you, Karsten. I presume that is not something that we can adjust in the permission settings? It’s likely a limitation from using the free Hubspot account?
Thank you.
@JBallard5 if that user is set to view-only, correct. Editing permission seats are a paid feature: Assign and manage seats
@JBallard5 this is a strange one – but yes, it’s likely a limitation of the free CRM, unfortunately.
Thank you, Karsten. I found it strange too. Thank you for your detailed responses.
Hi, I am confused about this as well. I have a user who I set to be able to edit contacts, and he cannot create a user. What setting can I change so that he is able to create a user?