The button to create a new user is locked.

Smart CRM & Sales Hub CRM
1

Hi,

We are using HubSpot Sales and Service professional plan. I am aware that we can add unlimited view-only seats to our plan.

But the button is locked when we go to add the new users.

It shouldn’t be. Have you ever faced a situation like mine? I want to solve this issue asap.

Thank you.

2

Hi @Thadar,

Do the users who are trying to add a new user have the permission to do so? HubSpot user permissions guide

If yes, then I’d recommend reaching out to HubSpot support for clarification.

Best regards

3

Hey @Lucila-Andimol and @karstenkoehler,
Both my co-workers and I can’t create new users. We both are super admin. I reached out to the HubSpot Support team already and they found it strange and suggested to contact to our customer success manager. That’s why I posted here if I can get any help or if there is someone who may have faced a similar situation as me while they are investigating.

Thanks.

4

Hey @Thadar

this could be lack of permissions if you are not super admin/core seat

or some technical problem.

try to ask an account super admin and if they are not able to this also, contact HubSpot support.